Support Policy

effective date december 1, 2024 little saas, inc ("we," "us," or "our") operates firstsales io ("service") this support policy explains our support policy by using our service, you consent to our support policy at firstsales io, we are dedicated to delivering exceptional support to our users to maintain a respectful and productive environment, we have established the following support policy, outlining the scope of our services and the standards of conduct expected from all parties 1\ scope of support services we offer comprehensive support to assist users in effectively utilizing our platform technical assistance guidance on platform features, troubleshooting technical issues, and ensuring optimal performance account management help with account setup, configuration, and maintenance to align with your business objectives billing and subscription clarification on billing inquiries, subscription plans, and payment processes 2\ support channels and availability users can access support through the following channels email support reach us at support\@firstsales io mailto\ support\@firstsales io for detailed inquiries live chat available on our website during business hours for real time assistance help center access a repository of articles and faqs for self service support our standard support hours are monday to friday, 9 am to 5 pm est we strive to respond to all inquiries within 24 business hours 3\ user conduct expectations to foster a constructive support environment, we expect users to communicate respectfully engage with our support team courteously, without using offensive, discriminatory, or threatening language provide necessary information supply relevant details and context to facilitate efficient issue resolution adhere to platform policies comply with our terms of service docid\ nktznho6boqyia0xl9bhn and privacy policy docid\ vr9t e3ojcsnpmu30vzh5 during all interactions 4\ unacceptable behavior we are committed to protecting our staff and users from unacceptable behavior, which includes aggressive or abusive conduct any form of violence, threats, harassment, or offensive language directed at our staff unreasonable demands expectations that are disproportionate or outside the scope of our support capabilities excessive contact repeatedly contacting multiple staff members about the same issue without reasonable cause such behaviors hinder our ability to provide effective support and will not be tolerated 5\ response to unacceptable behavior in instances of unacceptable behavior, we reserve the right to issue warnings inform the user that their behavior is inappropriate and request adherence to our conduct standards limit communication restrict interactions to specific channels or designate a single point of contact suspend support services temporarily or permanently withdraw support services if unacceptable behavior persists these measures are implemented to ensure the safety and well being of our staff and the quality of support for all users 6\ reporting and escalation users who feel they have been treated unfairly or wish to report misconduct can contact support management email support\@firstsales io mailto\ support\@firstsales io with detailed information about the incident escalate to senior management if unresolved, request escalation to a senior manager for further review we are committed to investigating all reports impartially and taking appropriate action 7\ policy review and updates firstsales io reserves the right to modify this support policy at any time significant changes will be communicated to users via their registered email addresses continued use of our support services constitutes acceptance of any updated terms by engaging with our support services, you agree to adhere to this policy, ensuring a respectful and efficient environment for all