Account Suspension Policy

effective date december 1, 2024 little saas, inc ("we," "us," or "our") operates firstsales io ("service") this account suspension policy explains our support policy by using our account suspension policy, you consent to our account suspension policy at firstsales io, we are committed to maintaining a secure and trustworthy platform for all users to uphold this standard, we enforce strict policies against the transmission of spam, scam, or any illegal emails this policy outlines prohibited activities, potential consequences, and the procedures we follow upon receiving reports of such violations 1\ prohibited email activities users are strictly prohibited from using firstsales io services to send unsolicited bulk emails (spam) distributing emails to recipients without their explicit consent, including but not limited to promotional content, advertisements, or newsletters disseminate scam or fraudulent emails sending deceptive messages intended to defraud recipients, such as phishing attempts or false representations transmit illegal content sharing content that violates applicable laws, including but not limited to material that is defamatory, obscene, or infringes on intellectual property rights 2\ monitoring and reporting we actively monitor platform activity to detect and prevent prohibited email practices additionally, we encourage users and recipients to report any suspicious or unauthorized emails sent through our platform reporting mechanism suspected violations can be reported to support\@firstsales io investigation process upon receiving a report, we will promptly investigate the matter to determine the validity of the claim 3\ consequences of policy violations engaging in prohibited email activities will result in immediate and stringent actions immediate account suspension accounts involved in sending spam, scam, or illegal emails will be suspended without prior notice to prevent further violations termination of services depending on the severity of the violation, we reserve the right to terminate the account permanently legal action in cases involving illegal activities, we may report the incident to appropriate law enforcement authorities and pursue legal action 4\ appeal process users who believe their account was wrongfully suspended can submit an appeal submission send a detailed explanation to support\@firstsales io mailto\ support\@firstsales io within 7 days of suspension review our compliance team will review the appeal and respond within 10 business days outcome decisions made after the review are final 5\ prevention measures to avoid violations, users should obtain consent ensure all email recipients have provided explicit consent to receive communications comply with laws adhere to all relevant laws and regulations regarding email communications, such as the can spam act and gdpr regularly update lists maintain and update email lists to remove unengaged or unsubscribed recipients by adhering to this policy, users contribute to a safe and reliable email communication environment non compliance not only undermines the integrity of our platform but also exposes violators to severe consequences, including legal repercussions