Refund Policy

effective date december 1, 2024 little saas, inc ("we," "us," or "our") operates firstsales io ("service") this cookie policy explains how we use cookies and similar technologies on our website and services by using our service, you consent to the use of cookies as described in this policy this refund policy outlines the terms and conditions governing refunds for services provided by firstsales io, operated by little saas, inc ("we," "us," or "our") by subscribing to our services, you acknowledge and agree to the terms detailed herein 1\ overview firstsales io is an email outreach saas product offered on a subscription basis due to the digital nature of our services, all sales are final, and we maintain a strict no refund policy 2\ no refund policy statement all payments made for subscriptions to firstsales io are non refundable this includes, but is not limited to subscription fees charges for monthly or annual plans one time fees any setup or ancillary service fees once a payment is processed, no refunds will be issued, regardless of usage or cancellation status 3\ subscription payments 3 1 payment processing payments are processed through our authorized payment processor, lemon squeezy charges will appear as "firstsales io" or "little saas, inc" on your statement subscription fees are charged in advance for each billing period 3 2 billing cycles the subscription period begins on the date of the initial payment recurring charges are automatically processed on the same date each billing cycle users are responsible for maintaining accurate and up to date payment information 4\ free trial we offer a 7 day free trial to allow prospective users to evaluate our service to avoid charges, you must cancel your trial before it ends failure to do so will result in automatic billing for the selected subscription plan 5\ cancellation policy 5 1 subscription cancellation users may cancel their subscription at any time through their account settings cancellation will take effect at the end of the current billing period no partial refunds will be issued for unused portions of the current billing period access to the service continues until the end of the paid period 5 2 account termination little saas, inc reserves the right to terminate accounts for violations of our terms of service or other policies no refunds will be issued for accounts terminated due to policy violations terminated accounts lose access to all services immediately upon termination 6\ disputed charges 6 1 unauthorized charges claims of unauthorized charges must be submitted to support\@firstsales io mailto\ support\@firstsales io within 5 business days of the transaction include account details and relevant transaction information in your claim documentation of unauthorized access may be required to process your claim 6 2 chargebacks initiating a chargeback will result in immediate account suspension chargeback disputes incur a $50 administrative fee accounts with unresolved chargebacks are subject to permanent termination little saas, inc reserves the right to pursue legal action for fraudulent chargebacks 7\ service guarantees 7 1 service availability no refunds will be issued for temporary service interruptions scheduled maintenance does not qualify for compensation extended service outages exceeding 24 hours may be evaluated for service credits, which are not convertible to monetary refunds 7 2 account access users are responsible for maintaining access to their registered email accounts password resets and access issues do not qualify for refunds claims of non receipt of service must be reported within 24 hours of payment 8\ currency and payment processing 8 1 exchange rates all transactions are processed in usd currency conversion rates are determined by your payment provider exchange rate fluctuations are not grounds for refunds international transaction fees are the responsibility of the user 8 2 failed payments failed payment attempts do not qualify for refunds multiple failed payments may result in account suspension reinstatement fees may apply for suspended accounts 9\ legal compliance 9 1 tax implications no refunds will be issued for tax related adjustments users are responsible for any applicable taxes tax documentation requests should be directed to support\@firstsales io 9 2 regulatory compliance service usage must comply with all applicable laws no refunds will be issued for compliance related service terminations users certify legal compliance in their jurisdiction by using the service 10\ contact information for any billing related inquiries, please contact us at support\@firstsales io response time within 2 business days business hours monday to friday, 9 am 5 pm est 11\ policy updates little saas, inc reserves the right to modify this refund policy at any time significant changes will be communicated via the registered email address of users 12\ acknowledgment by subscribing to firstsales io, you acknowledge that you have read, understood, and agree to this refund policy you also confirm that you understand the no refund nature of our service and accept the terms outlined in this document note this refund policy is subject to and should be read in conjunction with our terms of service docid\ nktznho6boqyia0xl9bhn and privacy policy docid\ vr9t e3ojcsnpmu30vzh5