Mail Accounts
Adding Mail Accounts in Firstsales.io - Microsoft Outlook

10min
Overview
This guide walks you through connecting your Microsoft Outlook account to Firstsales.io using SMTP authentication. The process varies depending on whether your Microsoft account was purchased directly from Microsoft or through GoDaddy.
Prerequisites
Microsoft Outlook account (Business or Enterprise)
Admin access to Microsoft Admin Center or GoDaddy account
Active Firstsales.io account
Stable internet connection
Connection Process
Step 1: Initial Setup
Log in to your Firstsales.io account
Navigate to "Mail Accounts" from the left sidebar
Click "Add New Mail Account"
Select "Outlook" from the available providers
Step 2: Enable SMTP Access
Access Microsoft Admin Center 
Log in to your Microsoft Admin portal
Navigate to "Active Users" section
Configure Mail Settings 
Click on the "Mail" tab in the side window
Select "Manage email apps"
Locate and check "Authenticated SMTP" box
Ensure IMAP is also enabled
Click "Save Changes"
Wait Period 
Allow approximately one hour for changes to propagate
This waiting period is crucial for proper implementation
Access GoDaddy Account 
Log in to your GoDaddy account
Navigate to "My Products" page
Email Configuration 
Scroll to "Email and Office" section
Click "Manage All"
Locate target user account
Select "Manage"
Enable SMTP Authentication 
Access "Advanced Settings"
Click "SMTP Authentication"
Wait for button color change (gray to green)
Allow one hour for changes to take effect
Step 3: OAuth2 Authentication
Click "Connect" in Firstsales.io
Microsoft Login Page 
Enter your Microsoft credentials
Complete multi-factor authentication (if enabled)
Permission Review 
Review requested permissions
Grant access to: 
Read and send emails
Access calendar (if required)
Manage mail settings
Authorization Completion 
Confirm permissions
Wait for redirect back to Firstsales.io
Verify successful connection
Post-Setup Verification
Check Connection Status 
Look for "Active" status indicator
Verify email synchronization
Test sending/receiving capability
Configure Additional Settings 
Set up signature (if needed)
Configure email filters
Adjust sync frequency
Troubleshooting
Connection Issues 
Verify SMTP/IMAP settings
Check admin permissions
Confirm waiting period completion
Authentication Errors 
Review OAuth2 permissions
Check account credentials
Verify service availability
Best Practices
Security 
Enable 2FA on Microsoft account
Regularly review connected apps
Monitor account activity
Maintenance 
Periodic connection testing
Regular permission audits
Update settings as needed
Support Resources
Microsoft Admin Help Center: https://docs.microsoft.com/microsoft-365/admin/﻿
Microsoft SMTP Configuration Guide: https://docs.microsoft.com/exchange/mail-flow-best-practices/how-to-set-up-a-multifunction-device-or-application-to-send-email-using-microsoft-365-or-office-365﻿
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Godaddy Main Support Portal: https://www.godaddy.com/help/microsoft-365-for-business-40296﻿
Documentation Portal: https://www.godaddy.com/help/set-up-my-microsoft-365-email-for-business-7570﻿
This documentation provides a comprehensive guide for setting up your Outlook account with Firstsales.io. For additional assistance, contact our support team.
Updated 02 Dec 2024
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