Billing
Subscription Cycle
11min
At Firstsales.io, we offer a range of subscription plans to accommodate various business needs, with billing and subscription management facilitated through Lemon Squeezy, our authorized payment processor. This guide provides a comprehensive overview of how our subscription system operates, including billing cycles, payment terms, cancellation policies, and considerations for upgrades or downgrades.
1. Subscription Initiation and Billing Cycles
- Monthly Subscriptions: Your subscription becomes active on the purchase date and operates on a 30-day billing cycle. For example, a subscription initiated on December 2, 2024, will renew on January 1, 2025.
- Annual Subscriptions: These commence on the purchase date and cover a 365-day period. For instance, a subscription starting on December 2, 2024, will renew on December 2, 2025.
2. Payment Terms
- Advance Payments: All subscription fees are charged in advance at the beginning of each billing cycle. This means you are billed upfront for the upcoming period of service.
- Accepted Payment Methods: Payments are processed via Lemon Squeezy, which accepts major credit cards and PayPal.
3. Cancellation Policy
- Process: You can cancel your subscription at any time through your account settings.
- Effectiveness: Cancellation takes effect at the end of the current billing cycle. You will retain access to all features until the cycle concludes. For example, if you cancel a monthly subscription on December 15, 2024, you will have access until January 1, 2025.
- Refunds: For annual subscriptions, no refunds are provided for unused days after cancellation. Monthly subscriptions may be eligible for a refund if canceled within 24 hours of the renewal date.
4. Upgrades and Downgrades
- Upgrades: You can upgrade your plan at any time. Upgrades are processed on a pro-rata basis, and changes will reflect in your Firstsales.io dashboard within a few minutes.
- Downgrades: Downgrades take effect at the end of your current billing period. You can initiate a downgrade through your account settings.
5. Free Trial
- Duration: We offer a 7-day free trial for new users to evaluate our services.
- Conversion to Paid Subscription: If you do not cancel before the trial period ends, your account will automatically convert to a paid subscription, and the applicable subscription fee will be charged.
6. Account Suspension and Termination
- Overdue Payments: If an invoice is not cleared by the due date, all running campaigns will stop within 24 hours of the overdue notice. You have an additional 30 days to settle the payment; otherwise, the account will be suspended. After 60 days of non-payment, the account will be permanently terminated.
7. Special Pricing Considerations
- Promotional Pricing: If you have availed of special pricing, canceling your subscription may result in the loss of that pricing. Re-subscribing later may not guarantee the same rates.
8. Tax Compliance
- Sales Tax and VAT: Lemon Squeezy, as the merchant of record, handles the calculation and remittance of applicable sales taxes and VAT, ensuring compliance with global tax regulations.
9. Customer Support
Logical Reasoning: Addressing Potential Questions
- What happens if I upgrade my subscription mid-cycle?
- Upgrades are processed on a pro-rata basis, meaning you will be charged only for the difference in cost for the remaining days of the current billing cycle. The new plan's features become available immediately upon upgrade.
- If I downgrade my plan, when do the changes take effect?
- Downgrades take effect at the end of your current billing period. You will continue to have access to the features of your current plan until the billing cycle concludes.
- Am I eligible for a refund if I cancel my annual subscription early?
- No, annual subscriptions are non-refundable. You will retain access to the service for the remainder of the 365-day period, but no refunds are provided for unused time.
- What if my payment method fails during renewal?
- In the event of a failed payment, Lemon Squeezy will attempt to retry the payment. Multiple failed attempts may result in account suspension until the outstanding balance is settled.
- How can I access my invoices?
- Invoices for subscription payments can be generated from the Billing History section of the Customer Portal.
- Will I lose access to my data if my account is suspended due to non-payment?
- Account suspension due to non-payment restricts access to the platform. However, your data remains intact. If the account is permanently terminated after 60 days of non-payment, data loss may occur. It's advisable to settle dues promptly to maintain access.
- Can I change my payment method?
- Yes, you can update your payment information through the Customer Portal to ensure uninterrupted service.
At Firstsales.io, we offer flexible subscription plans to cater to your email outreach needs, with payments and billing managed through Lemon Squeezy, our authorized payment processor. This guide provides a comprehensive overview of how our subscriptions operate, including billing cycles, payment terms, cancellation policies, and considerations for various scenarios.
1. Subscription Initiation and Billing Cycles
- Monthly Subscriptions: Your subscription becomes active on the purchase date and renews every 30 days. For example, a subscription starting on January 1 will renew on January 31.
- Annual Subscriptions: These commence on the purchase date and renew every 365 days. For instance, a subscription beginning on January 1, 2024, will renew on January 1, 2025.
2. Payment Terms
- Advance Payments: All subscription fees are charged in advance at the start of each billing cycle. This means you'll pay for the upcoming period (monthly or yearly) at the beginning of each cycle.
- Accepted Payment Methods: Lemon Squeezy accepts major credit cards and PayPal for processing payments. https://www.lemonsqueezy.com/
3. Cancellation Policy
- Process: You can cancel your subscription at any time through your Firstsales.io billing settings.
- Access Post-Cancellation: After cancellation, you'll retain access to Firstsales.io services until the end of your current billing cycle. For example, if you cancel a monthly subscription on day 15 of a 30-day cycle, you'll continue to have access for the remaining 15 days.
- Refunds: For annual subscriptions, no refunds are provided for unused days after cancellation. Monthly subscriptions may be eligible for a refund if canceled within 24 hours of the renewal date; beyond this period, refunds are not offered.
4. Upgrades and Downgrades
- Upgrades: You can upgrade your plan at any time. The additional cost is calculated on a pro-rata basis, and the new plan features become available immediately.
- Downgrades: Downgrades take effect at the end of your current billing period. You'll continue to have access to your current plan's features until the billing cycle concludes, after which the downgraded plan becomes active.
5. Failed Payments and Account Suspension
- Failed Payment: If a payment fails, Lemon Squeezy will attempt to retry the payment. If the issue persists, your Firstsales.io account may face restrictions or suspension until the payment is successfully processed. https://www.lemonsqueezy.com/terms
6. Free Trials
- Duration and Conversion: Firstsales.io may offer a free trial period. If you do not cancel before the trial ends, your account will automatically convert to a paid subscription, and the applicable fee will be charged.
7. Tax Compliance
- Sales Tax and VAT: Lemon Squeezy, as the merchant of record, handles the calculation and remittance of applicable sales taxes and VAT based on your location, ensuring compliance with regional tax laws.
8. Refund Policy
- Monthly Subscriptions: Refunds are available if you cancel within 24 hours of the renewal date. After this period, payments are non-refundable.
- Annual Subscriptions: Payments are non-refundable, and no refunds are provided for unused days after cancellation.
9. Customer Support
- Assistance: For any billing or subscription inquiries, please contact our support team at [email protected]
Addressing Potential Questions
- What happens if I upgrade my plan mid-cycle?
- The upgrade takes effect immediately, with the additional cost calculated on a pro-rata basis for the remaining days in the billing cycle.
- If I downgrade my plan, when do the changes apply?
- Downgrades become effective at the end of the current billing period, allowing continued access to the current plan's features until then.
- Are there any penalties for canceling my subscription?
- No penalties are imposed for cancellation. Access continues until the end of the billing cycle, with no refunds for unused days in annual subscriptions.
- How does Firstsales.io handle taxes for international customers?
- Lemon Squeezy manages global tax compliance, calculating and remitting taxes based on the customer's location.
- What should I do if my payment method fails?
- Update your payment information promptly to avoid account restrictions or suspension due to failed payments.
