Billing Guide for Firstsales.io

effective date december 1, 2024 at little saas, inc ("we," "us," or "our"), we utilize lemon squeezy as our authorized payment processor for firstsales io this guide provides detailed information on our billing processes to ensure transparency and protect both parties 1\ payment processing merchant of record lemon squeezy acts as the merchant of record for all transactions, handling payments, tax compliance, and fraud prevention https //docs lemonsqueezy com/help/payments/merchant of record accepted payment methods we accept various payment methods, including major credit cards and paypal https //www lemonsqueezy com/ecommerce/payments currency support transactions are processed in usd currency conversion rates are determined by your payment provider, and any associated fees are your responsibility https //www lemonsqueezy com/ecommerce/payments 2\ subscription billing billing cycles subscriptions are billed in advance on a monthly or annual basis, depending on your selected plan the billing period begins on the date of initial payment automatic renewal subscriptions automatically renew at the end of each billing cycle unless canceled prior to the renewal date failed payments in the event of a failed payment, lemon squeezy will attempt to retry the payment multiple failed attempts may result in account suspension until the outstanding balance is settled https //docs lemonsqueezy com/help/products/subscriptions 3\ free trial duration we offer a 7 day free trial to evaluate our services conversion to paid subscription if you do not cancel before the trial period ends, your account will automatically convert to a paid subscription, and the applicable subscription fee will be charged 4\ invoicing and receipts accessing invoices invoices for subscription payments can be generated from the billing history section of the customer portal https //docs lemonsqueezy com/help/orders/generate invoice invoice details each invoice includes details of the services provided, the billing period, and the amount charged 5\ taxes and compliance sales tax and vat as the merchant of record, lemon squeezy calculates and remits applicable sales taxes and vat on our behalf, ensuring compliance with global tax regulations https //docs lemonsqueezy com/help/payments/merchant of record tax documentation for any tax related documentation or inquiries, please contact us at support\@firstsales io 6\ refunds and chargebacks refund policy all payments are final and non refundable due to the digital nature of our services please refer to our refund policy docid\ vxhf99mjbtgbdy3vwxtmh for detailed information chargebacks initiating a chargeback without merit may result in account suspension and a $50 administrative fee we encourage you to contact us to resolve any billing issues before pursuing a chargeback https //www lemonsqueezy com/buyer terms 7\ account management updating payment information you are responsible for maintaining accurate and up to date payment information changes can be made through the customer portal subscription changes upgrades or downgrades to your subscription plan can be managed through your account settings changes will take effect in the next billing cycle 8\ security and compliance pci compliance lemon squeezy ensures that all payment processing complies with pci dss standards, safeguarding your payment information https //docs lemonsqueezy com/help/payments/merchant of record data protection we are committed to protecting your personal information please review our privacy policy docid\ vr9t e3ojcsnpmu30vzh5 for details on data handling practices 9\ support and inquiries contact information for billing related inquiries, please contact us at support\@firstsales io response time we aim to respond to all inquiries within 2 business days by subscribing to firstsales io, you acknowledge that you have read, understood, and agree to this billing guide note this guide is subject to change significant updates will be communicated via your registered email address